PetsMinder Smart Pet Collar

PetsMinder Smart Pet Collar Privacy Notice

Effective date: August 4, 2025

The PetsMinder smart pet collar service is provided by Shenzhen Guanxin Zhilian Technology Co., Ltd. (深圳市关芯智联科技有限公司) and its affiliates (“we,” “us,” or “our”) through smart collar devices, mobile phones, and the App, offering health monitoring, device status alerts, and device management (the “Service”).

This Notice explains how we handle personal information for the Service and supplements our general PetsMinder Privacy Policy (if applicable). Please read it carefully. If you lack full legal capacity, read this Notice with your legal guardian and decide whether to agree. If the general policy conflicts with this Notice, this Notice prevails for the Service.

Collection may vary by feature. We may update this Notice without reducing your rights without explicit consent. Material changes will be notified in the App or by other lawful means before they take effect.

1. Collection and use of personal information

1.1 Core functions

Account registration

You may need a PetsMinder account. We require your mobile number, nickname, avatar, username, and password. Optional gender or region helps personalization.

Pet profiles

We process pet name, breed, sex, age or birth date, weight, spay/neuter status, and photos you provide to manage your pet in the App.

Collar pairing

We may collect account ID, collar SN, Bluetooth identifiers, phone model and OS, IP address, network and Bluetooth status, and App version to pair and sync devices.

Health and activity

We process collar sensor data and aggregated activity/rest statistics and goals you set, depending on hardware capabilities.

Notifications

We use push tokens, delivery logs, and notification preferences for battery, offline, and service messages.

Security and operations

We use account data, device identifiers, logs, and IP addresses for security and may use de-identified or aggregated data to improve the Service.

1.2 Extended functions

Optional features such as photos/social posts, feedback, and user experience programs process data you submit or authorize. Refusing extended data does not block core features.

1.3 Other legal bases

We may process data without separate consent where permitted by law (contract, legal obligation, emergency, public interest, lawfully public information, etc.).

1.4 Permissions and cookies

We request OS permissions as needed; you may revoke them in system settings. We may use cookies or local storage in web views for sign-in and preferences.

2. Sharing and disclosure

We do not share personal information with third parties except as required by law, with your separate consent, for entrusted processing (e.g., SMS, cloud storage), or with processors listed in the SDK appendix within disclosed purposes. We do not transfer personal information except with consent or in M&A where the recipient honors this Notice. Public disclosure occurs only with consent or when legally required. Third-party services linked in the App have their own privacy policies.

3. Your rights

  • Access, correct, or supplement data in Me → Account & security and Me → Pet profile.
  • Delete posts in respective features where supported.
  • Delete your account via Me → Account & security → Delete account, or on the web at Delete account and data (email + password or email verification code).
  • We generally respond within 15 business days after verifying your identity.

4. Security

We use encryption, access controls, and other industry-standard measures. Please protect your password and use caution when sharing personal or pet-related information.

5. Children’s personal information

The Service is intended for adults. Users under 18 should use it with guardian consent. We do not knowingly collect unnecessary data from children under 14 without guardian consent and will delete such data if discovered.

6. Updates to this Notice

We may revise this Notice on this page or in the App. Material changes include significant changes to processing purposes, sharing partners, your rights, or contact details.

7. Contact us

  • Company: Shenzhen Guanxin Zhilian Technology Co., Ltd. (深圳市关芯智联科技有限公司)
  • Registered address: Room 2013, Building 4, COFCO Innovation Center, Zone 69, Xingdong Community, Xin'an Subdistrict, Bao'an District, Shenzhen, Guangdong 518101, P.R.C.
  • Postal code: 518101
  • Phone: +86 189 2340 0978
  • Email: support@carecoretech.com
  • Website: www.carecoretech.com
  • Postal mail: Same as registered address — Attn: Privacy/Legal, 518101

We aim to reply within 15 business days. You may seek remedies before a court of competent jurisdiction if you believe your rights have been infringed.

8. Third-party SDK/API list

Platform SDK/API Purpose Data shared Provider
Mobile App Push SDK Device and service notices Device IDs, push token Push provider
Mobile App Crash SDK Stability Device model, crash logs Third party
Mobile App Object storage Photos, attachments Uploaded files Cloud provider
Collar OTA & diagnostics Updates SN, firmware version Guanxin Zhilian or vendor

Update this table to match SDKs integrated before store submission.

9. Device permission list

Collar

CapabilityPurpose
Motion sensorsActivity and rest
BluetoothPair and sync

Mobile App

PermissionPurpose
Bluetooth / nearby devicesBind collar
CameraAvatar, feedback, QR
Photos / storageUpload and save images
NotificationsBattery, offline, system messages
Device informationCrashes, compatibility

10. Personal information collection list

ScenarioInformationPurpose
RegistrationPhone, username, password, nickname, avatarAccount security
Pair collarBLE ID, SN, phone model, account IDDevice management
Pet profileName, breed, sex, age, weight, photoPet management
HealthSensor aggregates, goalsReports
PushToken, preferencesNotifications
FeedbackContent, images, logsSupport
Customer serviceContact info, recordsAfter-sales